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Shipping Information

SHIPPING INFORMATION

TOILE Showroom ships anywhere in Canada and the United States. Other shipping destinations may be available on a case by case basis and are subject to additional shipping and administrative costs. All orders are subject to sales tax based on the ship to address. In regards International shipments, all duties, taxes and customs charges are the responsibility of the client listed on the order. Costs affiliated with refusal of a delivery (shipping costs, duties, taxes, customs charges, etc.) will remain the responsibility of the client listed on the order. TOILE Showroom is not liable for any damages incurred at customs checks. 


SHIPPING COMPANIES

Canada Post handles our Canadian orders unless alternate means are requested by the client. As soon as a tracking number is available, you will be notified by email.

UPS handles our US orders unless alternate means are requested by the client. As soon as a tracking number is available, you will be notified by email.


DELIVERY TIMES

Delivery times vary depending on the ship to address, delays with customs, stock availability as well as the origin of the products ordered. TOILE Showroom will ship out your order complete, unless otherwise requested, within 24 hours of receiving the products. Approximate delivery times (to TOILE Showroom) are listed below based on the above mentioned criteria.

Product made in Canada – Expected delivery to TOILE 2-4 weeks

Product made internationally – Expected delivery to TOILE 4-6 weeks

Custom or personalized orders – Expected delivery to TOILE 6-8 weeks 

Notifications on delays will be issued as soon as they are available by email. 


DROP SHIP TO THE US

If you have a method of USD payment available to you, product that originates from within the states can be drop shipped directly to your US address. This saves you from paying exchange rates and from the cost of customs, duties and taxes as well as the shipping delays associated with shipping across the border.


PICK UP IN STORE

All items ordered are available for pick up in store. Simply select this option during checkout. We will notify you of their arrival by email. We offer local courier service (within Montreal) at a low cost if you prefer to have it delivered.